VPN Software

To set up Privacy VPN, click on your chosen operating system below and follow the step by step tutorial to configure your connection.

Download Windows Automatic Setup

If these components are not installed, the Privacy software will install them for you:

  • Windows Installer 3.1
  • Microsoft .NET Framework 4.0 Client Profile
  • Microsoft .NET Framework 4.0 update KB2468871
  • OpenVPN Tap Driver

Manual Setups

Setup Windows or third parties software solutions to use Privacy Inc.

Windows 8 PPTP Setup
  1. Open the Windows Search Bar by hitting the Windows key and the letter 'q'.
  2. Inside of the search box, type in 'Control Panel'. The Control Panel icon should appear to the left.
  3. Click to open the Control Panel.
  4. Open 'Network and Internet'.
  5. Open the 'Network and Sharing Center'.
  6. Choose 'Set up a new connection or network'
  7. Choose 'Connect to a workplace', and click the Next button at the bottom.
  8. If you have another connection already present, you'll be asked if you want to use a connection that you already have. Choose the radio button that says 'No, create a new connection' and click the Next button at the bottom.
  9. Choose 'Use my Internet connection (VPN)'.
  10. For Internet address, please type the server address of the server you wish to connect to. A full list and current status for each server can be found here.
  11. For Destination name, please choose a name that you will recognize for the connection.
  12. Do *not* put a checkmark next to 'Use a smart card'.
  13. It is optional to put a checkmark next to 'Remember my credentials' and 'Allow other people to use this connection.'
  14. Click the Create button at the bottom.
  15. The VPN connection will show in a list to the right.
  16. Right-click on the VPN connection you just made and choose 'View connection properties'.
  17. Click on the Security Tab.
  18. Under the heading 'Type of VPN:' choose 'Point to Point Tunneling Protocol (PPTP)'.
  19. On the same page, click the radio button next to 'Allow these protocols'.
  20. Place a checkmark next to 'Microsoft CHAP Version 2 (MS-CHAP v2)' if one does not already exist and make sure no other check box is selected
  21. Click on the Networking Tab.
  22. Remove checkmarks from everything except 'Internet Protocol Version 4 (TCP/IPv4)'.
  23. Click the OK button at the bottom.
Windows 8 L2TP Setup
  1. Open the Windows Search Bar by hitting the Windows key and the letter 'q'.
  2. Inside of the search box, type in 'Control Panel'. The Control Panel icon should appear to the left.
  3. Open the Control Panel.
  4. Open 'Network and Internet'.
  5. Open the 'Network and Sharing Center'.
  6. Choose 'Set up a new connection or network'.
  7. Choose 'Connect to a workplace', and click the Next button at the bottom.
  8. If you have another connection already present, you'll be asked if you want to use a connection that you already have. Choose the radio button that says 'No, create a new connection' and click the Next button at the bottom.
  9. Choose 'Use my Internet connection 'VPN'.
  10. For Internet address, please type the server address of the server you wish to connect to. A full list and current status for each server can be found here.
  11. For Destination name, please choose a name that you will recognize for the connection.
  12. Do *not* put a checkmark next to 'Use a smart card'.
  13. It is optional to put a checkmark next to 'Remember my credentials' and 'Allow other people to use this connection'.
  14. Click the Create button at the bottom.
  15. The VPN connection will show in a list to the right.
  16. Right-click on the VPN connection you just made and choose 'View connection properties'.
  17. Click on the Security Tab.
  18. Under the heading 'Type of VPN:' choose 'Layer 2 Tunneling Protocol with IPsec (L2TP/IPsec)'.
  19. Click the Advanced Settings Button.
  20. Click the radio button next to 'Use preshared key for authentication'.
  21. Enter 'privacyinc' (without the quotes) as the preshared key.
  22. Click the OK button at the bottom.
  23. Back in the Security tab, click the radio button next to 'Allow these protocols'.
  24. Place a checkmark next to 'Microsoft CHAP Version 2 (MS-CHAP v2)' if one does not already exist and make sure no other check box is selected.
  25. Click on the Networking Tab.
  26. Remove checkmarks from everything except 'Internet Protocol Version 4 (TCP/IPv4)'.
  27. Click the OK button at the bottom.
Windows 8 OpenVPN Setup
  1. First, point your web browser to the OpenVPN Community Downloads page. Download and install version 2.3.4. Open and install the program using all the default settings.
  2. Download the configuration file.
  3. Open the zip file and extract the files to the Program Files directory (click the 'Extract All' button). NOTE: On 32-bit systems, the directory is C:\Program Files\OpenVPN\config while on 64-bit systems you would use C:\Program Files (x86)\OpenVPN\config instead. Only 64-bit systems will show the (x86) directory.
  4. The directory should open. The OpenVPN GUI only allows up to 50 config files (50 servers) to be displayed, so delete the servers that you do not want to connect to. If there are more than 50 config files in the directory, not all will be displayed in the list. Note: Do NOT delete the file 'ca.privacyinc.com'.
  5. Launch the OpenVPN GUI as an administrator, or the program will not function correctly.
  6. Locate the OpenVPN icon down at the bottom-right in the task bar and right-click on it.
  7. Hover over the server you wish to connect to, and click 'Connect'.
  8. Enter your Privacy Inc username and password when prompted and click OK.
  9. If successful, you should see a successful connection prompt down in the bottom-right.
Windows 7 PPTP Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, then navigate your mouse to the 'Control Panel' item and click.
  2. Locate the 'Network and Internet' category, mouse over the heading, and click.
  3. Point the mouse cursor on the 'Network and Sharing Center' item, and click.
  4. Under the heading labeled 'Change your networking settings', click on the item labeled 'Set up a new connection or network'.
  5. With your mouse, select the third item in the list, labeled 'Connect to a workplace' - click the 'Next' button on the lower-right corner of the panel, to the left of the 'Cancel' button.
  6. *NOTE* - This menu may appear if you have previously configured any other custom connections in the 'Network and Sharing Center'. If you do not see this panel, please move on to the next step. Otherwise, select the radio button labeled 'No, create a new connection', and continue forward with the 'Next' button on the bottom as before.
  7. Mouse over the first item on this panel, labeled 'Use my Internet connection (VPN)', and click.
  8. For the 'Internet address' field, fill in the Privacy Inc hostname you've selected from our list of available hosts. The address in the example is not valid, and must be replaced. For the 'Destination name' field, you may enter whatever you wish - this is a descriptor of the connection. Of the three unticked options below, only the last needs to be activated - check the box labeled 'Don't connect now, just set it up so I can connect later'. Move to the next step after clicking the 'Next' button.
  9. Confirm your username and password from the confirmation email sent to you at sign-up, and enter both in the corresponding fields on this form - please keep in mind that our authentication system is case-sensitive, and even a single miscapitalized letter will prevent you from logging in. If you'd like to save your password, check the second checkbox below, labeled 'Remember this password'. Do not fill the 'Domain' field. Click the 'Create' button in the lower-right corner to continue.
  10. More configuration is necessary, so connecting now would potentially error out - you will need to mouse over to the 'Close' button on the lower-right corner of the panel and click to continue.
  11. Back in the 'Network and Sharing Center', look for the link second from the top of the sidebar on the left side of the panel - the link is labeled, 'Change adapter settings'. Click this link to continue.
  12. Depending on your folder view settings, the order of your icons may be different than in the screenshot. Also, if the name of your connection differs from our example, keep that in mind. Look for the connection you made earlier, right click on the icon, mouse down to the 'Properties' item, and click your mouse to continue.
  13. Confirm the hostname from our list, and continue on to the 'Security' tab, clicking on corresponding tab indicator at the top of the panel.
  14. Click the drop-down box labeled 'Type of VPN', and mouse or arrow-key down to the 'Point to Point Tunneling Protocol (PPTP)' selection. No additional configuration should be required on this page, however under the 'Allow these protocols' radio button, confirm that only the 'CHAP', and 'MS-CHAP v2' items are checked off. Please examine the screenshot as a reference.
  15. Continue forward to the 'Networking' tab by clicking the tab of the same name near the top of the panel. In the center frame on this panel, uncheck the 'TCP/IPv6' and 'File and Printer Sharing for Microsoft Networks' items, as shown in the example. You may confirm your changes by hitting the 'OK' button on the lower-right side of the panel.
  16. To test your settings and login credentials, point your cursor to the 'Notification Area', usually located near the lower-right hand corner of your screen. In this area, look for icon of a computer with a cord and plug along the side (see the example), and click it. Find the connection made earlier, the example using the name 'Privacy Inc (PPTP)', and click the 'Connect' button directly to the right.
  17. Confirm your username for accuracy, then click the 'Connect' button in the bottom-left corner of this panel. After 30 seconds or so, confirm the connectivity status by opening the 'Notification Area' popup in your taskbar - you will be notified of any problems with the connection, in which case you will want to contact our support team. Once you have verified connectivity to the VPN, you can now have peace of mind that your online activities are secured from prying eyes.
Windows 7 L2TP Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, then navigate your mouse to the 'Control Panel' item and click.
  2. Locate the 'Network and Internet' category, mouse over the heading, and click.
  3. Point the mouse cursor on the 'Network and Sharing Center' item, and click.
  4. Under the heading labeled 'Change your networking settings', click on the item labeled 'Set up a new connection or network'.
  5. With your mouse, select the third item in the list, labeled 'Connect to a workplace' - click the 'Next' button on the lower-right corner of the panel, to the left of the 'Cancel' button.
  6. *NOTE* - This menu may appear if you have previously configured any other custom connections in the 'Network and Sharing Center'. If you do not see this panel, please move on to the next step. Otherwise, select the radio button labeled 'No, create a new connection', and continue forward with the 'Next' button on the bottom as before.
  7. Mouse over the first item on this panel, labeled 'Use my Internet connection (VPN)', and click.
  8. For the 'Internet address' field, fill in the Privacy Inc hostname you've selected from our list of available hosts. The address in the example is not valid, and must be replaced. For the 'Destination name' field, you may enter whatever you wish - this is a descriptor of the connection. Of the three unticked options below, only the last needs to be activated - check the box labeled 'Don't connect now, just set it up so I can connect later'. Move to the next step after clicking the 'Next' button.
  9. Confirm your username and password from the confirmation email sent to you at sign-up, and enter both in the corresponding fields on this form - please keep in mind that our authentication system is case-sensitive, and even a single miscapitalized letter will prevent you from logging in. If you'd like to save your password, check the second checkbox below, labeled 'Remember this password'. Do not fill the 'Domain' field. Click the 'Create' button in the lower-right corner to continue.
  10. More configuration is necessary, so connecting now would potentially error out - you will need to mouse over to the 'Close' button on the lower-right corner of the panel and click to continue.
  11. Back in the 'Network and Sharing Center', look for the link second from the top of the sidebar on the left side of the panel - the link is labeled, 'Change adapter settings'. Click this link to continue. *Outline or highlight link/item 'Change adapter settings'.
  12. Depending on your folder view settings, the order of your icons may be different than in the screenshot. Also, if the name of your connection differs from our example, keep that in mind. Look for the connection you made earlier, right click on the icon, mouse down to the 'Properties' item, and click your mouse to continue.
  13. Confirm the hostname from our list, and continue on to the 'Security' tab, clicking on corresponding tab indicator at the top of the panel.
  14. Click the drop-down box labeled 'Type of VPN', and mouse or uparrow-key down to the 'Layer 2 Tunneling Protocol with IPsec (L2TP)' selection. No additional configuration should be required on this page, however under the 'Allow these protocols' radio button, confirm that only the 'CHAP', and 'MS-CHAP v2' items are checked off. Please examine the screenshot as a reference.
  15. Next, click on the 'Advanced settings' button, which is directly below the drop-down described in the previous step.
  16. In the 'Advanced settings' popup panel, confirm that the radio button labeled 'Use preshared key for authentication' is selected, and place your cursor in the corresponding 'Key' field. Enter 'privacyinc' (without the quotes) as the preshared key, and then click the 'OK' button below.
  17. Continue forward to the 'Networking' tab by clicking the tab of the same name near the top of the panel. In the center frame on this panel, uncheck the 'TCP/IPv6' and 'File and Printer Sharing for Microsoft Networks' items, as shown in the example. You may confirm your changes by hitting the 'OK' button on the lower-right side of the panel.
  18. To test your settings and login credentials, point your cursor to the 'Notification Area', usually located near the lower-right hand corner of your screen. In this area, look for icon of a computer with a cord and plug along the side (see the example), and click it. Find the connection made earlier, the example using the name 'Privacy Inc (PPTP)', and click the 'Connect' button directly to the right.
  19. Confirm your username for accuracy, then click the 'Connect' button in the bottom-left corner of this panel. After 30 seconds or so, confirm the connectivity status by opening the 'Notification Area' popup in your taskbar - you will be notified of any problems with the connection, in which case you will want to contact our support team. Once you have verified connectivity to the VPN, you can now have peace of mind that your activities are secured from prying eyes.
Windows 7 OpenVPN Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, click the 'Search programs and files' field. Enter 'Mozilla Firefox' as done in the example or enter the name of your favorite web browser - hit the 'Enter' key or click the resulting link to continue.

    **NOTE: This tutorial assumes that Mozilla Firefox is the default web browser - if you are using IE or Chrome, some of these steps may need to be slightly modified depending on how download links are handled

  2. In the URL bar of your web browser, browse to the Privacy Inc Config Index. You may download the entire config library within the 'configs.zip' file, or if you wish, you may simply download our certificate and a single config file. The last three letters before the extension '.ovpn' indicate the locale of the server - for example, privacyinc-vpn01.nyc.ovpn points to New York City. After making your selection, point your cursor to the corresponding link and click to continue.
  3. If you are using Mozilla Firefox with default settings and extensions, you should see the dialog below - confirm the 'Save File' radio button is selected, and click the 'OK' button. If the 'Downloads' progress window appears, click back to the web browser and move on to the next step.
  4. Next, point your web browser to the OpenVPN Community Downloads page. Download and install version 2.3.4. After making your selection of which version to use, click the given link. In the resulting dialog, click the 'Save File' button to continue.
  5. Start the OpenVPN client installation process by locating the executable file in the browser's 'Downloads'. To locate this panel click the 'Firefox' menu button in the upper-left corner of the browser window. Locate the 'Downloads' item in the resulting context menu, and click to continue. Once the Downloads panel is open, click the item to select, then right click to open a context menu. Within this context menu, locate the 'Open' item and click it to continue.
  6. Depending on your user privileges or operating system settings, you may or may not see the dialog shown in the example below. The installation requires Administrative rights to continue - confirm this request by clicking the 'Continue' button. If a username and password are requested, enter the credentials for an Administrator account. Hit the 'Continue' button and move on to the next step.
  7. Once the OpenVPN Client installation has begun, click the 'Next >' button on the first step to continue.
  8. Read through the terms of use and agree to those terms by clicking the 'I Agree' button at the bottom of the pane, then move on to the next step.
  9. No changes need to be made to the installation options, however you may want to scroll through and confirm that each item is ticked. All available install options will ensure that the tutorial can be successfully completed. Move on to the next step after the 'Next >' button is clicked.
  10. Confirm the contents of the 'Destination Folder' field - in most cases, the default option will suffice. For those with external devices plugged in, double-check to confirm that the installer isn't trying to place the destination directory on your external device. Click the 'Install' button to continue to the next step.
  11. As the the OpenVPN client installs, you may notice a brief pause as the the TAP driver is installed. Notice the 'TAP INSTALL (tap-0901)' label, as shown in the example. If a 'Windows Security' dialog pops up during this portion of the install, simply click the 'Continue' button or enter your login credentials as indicated in step 6. Once the 'TAP DRIVER' installation finishes, the progress bar will inch forward and finally complete. Move on to the next step once further input is required.
  12. Once all of the required files and components have been successfully installed, the installer application will indicate this status with a 'Completed' label above the progress bar. Move on to the next step by clicking the 'Next >' button.
  13. On the last page of the installer, you may untick the checkbox labeled 'Show Readme'. If you'd like to consult the official documentation, feel free to leave the box ticked before finally clicking the 'Finish' button in the bottom-right corner of the panel. Move on once the installer has terminated.
  14. Back on your Desktop, locate the newly created 'OpenVPN GUI' icon, and execute it by right-clicking and selecting the 'Open' item. Alternatively, you may double-click the icon to execute the GUI. You will not immediately see a dialog or new window, however take notice of the new icon in the taskbar in the lower-right corner of your screen. The desktop icon and taskbar icon are similarly styled, however the taskbar icon will have a red shading by default. Once the GUI is running, move on to the next step.
  15. Again, like in the first step, locate the Windows 'Start Menu' button, and click it - then find the 'Search programs and files' field and click into it. Enter 'Downloads' into the search field and click the resulting 'Downloads' item above to continue to the next step.
  16. For this step, the contents of the 'configs.zip' file, obtained previously in step two, will need to be extracted into the OpenVPN configuration directory. If you downloaded the file to a location other than the default 'Downloads' folder, please move to that location to proceed further. Once in view, select the 'configs.zip' file with a single click. Near the top end of the window, under the location and search bar, look for the 'Open' button. Click this button and continue to the next step.
  17. Again, find the tool menu below the search and location fields, and click the button labeled 'Extract all files'. After the resulting dialog appears, move to the next step.
  18. Within the 'Extract Compressed (Zipped) Folders' window, locate the destination folder field - to the right, find the 'Browse' button, and click it to continue.
  19. Within the resulting 'Select a destination' dialog, drop down through the menus until the 'config' directory, under the the 'OpenVPN' folder, is selected. If you chose the default install path during the install process, you may use the example as a guide - if a different install location was selected, your result may differ from the example. Alternatively, the full path, 'C:\Program Files\OpenVPN\config', can be manually entered into the destination field in the previous window. If entering the destination by hand, or via the copy/paste functions, click the 'Cancel' button, enter the destination and continue to the next step. Those who are following the tutorial to the word may click the 'OK' button after the destination has been chosen.
  20. Now back in the previous window, confirm your previous selection in the destination field before continuing. Untick the checkbox labeled 'Show extracted files when complete', and click the 'Extract' button: this action may trigger privilege escalation, read all pop-up dialogs carefully.
  21. In the corresponding 'Destination Folder Access Denied' dialog, click the 'Continue' button. To confirm this decision, click the second 'Continue' button in the resulting 'Permissions Request' dialog, then move on to the next step.
  22. After the progress bar indicates the completion of the extraction process, point your cursor to the 'OpenVPN GUI' icon in taskbar on the lower-right corner of your desktop. Right-click the 'OpenVPN GUI' icon, and locate the desired server configuration in the resulting context menu. Mouse over the selected config/server so the pop-out menu appears, then locate and click the 'Connect' item to move on to the next step.
  23. Enter your login information into the 'OpenVPN - User Authentication' dialog exactly you provided it to us at sign-up. Our authentication servers are case-sensitive, and a single mis-capitalized letter will result in an error message. If you are unsure that you have the correct credentials, or run into any error messages in any of the following steps, please contact our support team. After you have filled in both fields, click the 'OK' button to continue, and move on to the final step.
  24. Once you have entered your credentials and hit the 'OK' button, you may notice status messages scrolling through the 'OpenVPN Console'. When the secure tunnel is finally established, the console will disappear, and the status indicator shown in the example will appear in your notification area. If any error or warning messages appear, take note of them; look for the 'connected' message above the 'Assigned IP'. Take this opportunity to test the connection by opening your favorite web site or by checking your email. Through the secure OpenVPN tunnel, have the assurance that your online activities are not being monitored by prying eyes.
Windows Vista PPTP Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, then navigate your mouse to the 'Control Panel' item and click.
  2. Locate the 'View network status and tasks' item under the 'Network and Internet' category, mouse over the heading, and click.
  3. Point the mouse cursor on the 'Setup a connection or network' item, third down from the top in the 'Tasks' sidebar on the left, and click to continue.
  4. With your mouse, select the fourth item in the list, labeled 'Connect to a workplace' - click the 'Next' button on the lower-right corner of the panel, and move on to the next step.

    *NOTE* - This menu may appear if you have previously configured any other workplace or VPN connections in the 'Network and Sharing Center'. If you do not see this panel, please move on to the next step. Otherwise, select the radio button labeled 'No, create a new connection', and continue forward with the 'Next' button as before.

  5. Mouse over the first item on this panel, labeled 'Use my Internet connection (VPN)', and click.
  6. For the 'Internet address' field, fill in the Privacy Inc hostname you've selected from our list of available hosts. The address in the example is not valid, and must be replaced. For the 'Destination name' field, you may enter whatever you wish - this is a descriptor of the connection. Of the three unticked options below, only the last needs to be activated - check the box labeled 'Don't connect now, just set it up so I can connect later'. Move to the next step after clicking the 'Next' button.
  7. Confirm your username and password from the confirmation email sent to you at sign-up, and enter both in the corresponding fields on this form - please keep in mind that our authentication system is case-sensitive, and even a single miscapitalized letter will prevent you from logging in. If you'd like to save your password, check the second checkbox below, labeled 'Remember this password'. Do not fill the 'Domain' field. Click the 'Create' button in the lower-right corner to continue.
  8. More configuration is necessary, so connecting now would potentially error out - you will need to mouse over to the 'Close' button on the lower-right corner of the panel and click to continue.
  9. Back in the 'Network and Sharing Center', look for the link fourth down from the top in the 'Tasks' sidebar on the left side of the panel - the link is labeled, 'Manage adapter connections'. Click this link to continue.
  10. Depending on your folder view settings, the order of your icons may be different than in the screenshot. Also, if the name of your connection differs from our example, keep that in mind when selecting the connection. Look for the connection you made earlier, right click on the icon, mouse down to the 'Properties' item, and click your mouse to continue.
  11. Confirm the hostname from the Privacy Inc server list, and continue on to the 'Security' tab by clicking on corresponding tab indicator at the top of the panel.
  12. Under the 'Security options' frame, select the 'Advanced (custom settings)' radio button - click the 'Settings...' button directly to the right to continue.
  13. Click the drop-down box labeled 'Data encryption:', and mouse or arrow-key down to the 'Require encryption (disconnect if server declines)' item. Confirm the 'Allow these protocols' radio button is selected after making the previous change, and confirm that only the 'CHAP', and 'MS-CHAP v2' items are ticked in the list below. Please examine the screenshot as a reference. Click the 'OK' button to continue.
  14. Following your confirmation of the previous panel, the dialog shown should display - click the 'Yes' button to continue.
  15. Continue forward to the 'Networking' tab by clicking the tab of the same name near the top of the panel. Click the drop-down box labeled 'Type of VPN', and mouse or arrow-key down to the 'Point to Point Tunneling Protocol (PPTP)' selection. The dialog shown in step 15 *MAY* display again after making your selection - just click the 'Yes' button as before, and move on to the next step.
  16. In the center frame on this panel, uncheck the 'TCP/IPv6' and 'File and Printer Sharing for Microsoft Networks' items, as shown in the example. Confirm your settings, and move on to the next step. Commit your settings by clicking the 'OK' button near the bottom-right corner to continue.
  17. To test your settings and login credentials, point your cursor to the 'Notification Area', usually located near the lower-right hand corner of your screen. In this area, look for an icon of network with a globe overlay (see the example), and click it. Click the link labeled 'Connect to a network' to continue.
  18. Confirm the VPN connection name made earlier, select it with a single click - then locate the 'Connect' button in the lower-right corner. Click the 'Connect' button to start the secure tunnel.
  19. Confirm your username for accuracy, then click the 'Connect' button in the bottom-left corner of this panel. After 30 seconds or so, confirm the connectivity status by opening the 'Notification Area' popup in your taskbar - you will be notified of any problems with the connection, in which case you will want to contact our support team. Once you have verified connectivity to the VPN, you can now have peace of mind that your online activities are secured from prying eyes.
Windows Vista L2TP Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, then navigate your mouse to the 'Control Panel' item and click.
  2. Locate the 'View network status and tasks' item under the 'Network and Internet' category, mouse over the heading, and click.
  3. Point the mouse cursor on the 'Setup a connection or network' item, third down from the top in the 'Tasks' sidebar on the left, and click to continue.
  4. With your mouse, select the fourth item in the list, labeled 'Connect to a workplace' - click the 'Next' button on the lower-right corner of the panel, and move on to the next step.

    *NOTE* - This menu may appear if you have previously configured any other workplace or VPN connections in the 'Network and Sharing Center'. If you do not see this panel, please move on to the next step. Otherwise, select the radio button labeled 'No, create a new connection', and continue forward with the 'Next' button as before.

  5. Mouse over the first item on this panel, labeled 'Use my Internet connection (VPN)', and click.
  6. For the 'Internet address' field, fill in the Privacy Inc hostname you've selected from our list of available hosts. The address in the example is not valid, and must be replaced. For the 'Destination name' field, you may enter whatever you wish - this is a descriptor of the connection. Of the three unticked options below, only the last needs to be activated - check the box labeled 'Don't connect now, just set it up so I can connect later'. Move to the next step after clicking the 'Next' button.
  7. Confirm your username and password from the confirmation email sent to you at sign-up, and enter both in the corresponding fields on this form - please keep in mind that our authentication system is case-sensitive, and even a single miscapitalized letter will prevent you from logging in. If you'd like to save your password, check the second checkbox below, labeled 'Remember this password'. Do not fill the 'Domain' field. Click the 'Create' button in the lower-right corner to continue.
  8. More configuration is necessary, so connecting now would potentially error out - you will need to mouse over to the 'Close' button on the lower-right corner of the panel and click to continue.
  9. Back in the 'Network and Sharing Center', look for the link fourth down from the top in the 'Tasks' sidebar on the left side of the panel - the link is labeled, 'Manage adapter connections'. Click this link to continue.
  10. Depending on your folder view settings, the order of your icons may be different than in the screenshot. Also, if the name of your connection differs from our example, keep that in mind when selecting the connection. Look for the connection you made earlier, right click on the icon, mouse down to the 'Properties' item, and click your mouse to continue.
  11. Confirm the hostname from the Privacy Inc server list, and continue on to the 'Security' tab by clicking on corresponding tab indicator at the top of the panel.
  12. Under the 'Security options' frame, select the 'Advanced (custom settings)' radio button - click the 'Settings...' button directly to the right to continue.
  13. Click the drop-down box labeled 'Data encryption:', and mouse or arrow-key down to the 'Require encryption (disconnect if server declines)' item. Confirm the 'Allow these protocols' radio button is selected after making the previous change, and confirm that only the 'CHAP', and 'MS-CHAP v2' items are ticked in the list below. Please examine the screenshot as a reference. Click the 'OK' button to continue.
  14. Following your confirmation of the previous panel, the dialog shown should display - click the 'Yes' button to continue.
  15. Continue forward to the 'Networking' tab by clicking the tab of the same name near the top of the panel. Click the drop-down box labeled 'Type of VPN', and mouse or arrow-key down to the 'L2TP IPsec VPN' selection. Once selected, move on to the next step.
  16. In the center frame on this panel, uncheck the 'TCP/IPv6' and 'File and Printer Sharing for Microsoft Networks' items, as shown in the example. Under the drop-down box labeled 'Type of VPN', locate the 'IPsec Settings...' button. Click that button, and continue to the next step.
  17. Within the 'IPsec Settings' dialog, confirm that the 'Use preshared key for authentication' radio button is selected - in the 'Key' field below, enter 'privacyinc', without the quotes. Click the 'OK' button below and continue on to the next step.
  18. Confirm all of the settings within this pane against our example, and click the 'OK' in the lower-right corner, and move on.
  19. To test your settings and login credentials, point your cursor to the 'Notification Area', usually located near the lower-right hand corner of your screen. In this area, look for an icon of network with a globe overlay (see the example), and click it. Click the link labeled 'Connect to a network' to continue.
  20. Confirm the VPN connection name made earlier, select it with a single click - then locate the 'Connect' button in the lower-right corner. Click the 'Connect' button to start the secure tunnel.
  21. Confirm your username for accuracy, then click the 'Connect' button in the bottom-left corner of this panel. After 30 seconds or so, confirm the connectivity status by opening the 'Notification Area' popup in your taskbar - you will be notified of any problems with the connection, in which case you will want to contact our support team. Once you have verified connectivity to the VPN, you can now have peace of mind that your online activities are secured from prying eyes.
Windows Vista OpenVPN Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, click the 'Search programs and files' field. Enter 'Mozilla Firefox' as done in the example or enter the name of your favorite web browser - hit the 'Enter' key or click the resulting link to continue. **NOTE: This tutorial assumes that Mozilla Firefox is the default web browser - if you are using IE or Chrome, some of these steps may need to be slightly modified depending on how download links are handled.
  2. In the URL bar of your web browser, browse to the Privacy Inc Config Index. You may download the entire config library within the 'configs.zip' file, or if you wish, you may simply download our certificate and a single config file. The last three letters before the extension '.ovpn' indicate the locale of the server - for example, privacyinc-vpn01.nyc.ovpn points to New York City. After making your selection, point your cursor to the corresponding link and click to continue.
  3. If you are using Mozilla Firefox with default settings and extensions, you should see the dialog below - confirm the 'Save File' radio button is selected, and click the 'OK' button. If the 'Downloads' progress window appears, click back to the web browser and move on to the next step.
  4. Next, point your web browser to the OpenVPN Community Downloads page. Download and install version 2.3.4. After making your selection of which version to use, click the given link. In the resulting dialog, click the 'Save File' button to continue.
  5. Start the OpenVPN client installation process by locating the executable file in the browser's 'Downloads'. To locate this panel click the 'Firefox' menu button in the upper-left corner of the browser window. Locate the 'Downloads' item in the resulting context menu, and click to continue. Once the Downloads panel is open, click the item to select, then right click to open a context menu. Within this context menu, locate the 'Open' item and click it to continue.
  6. Depending on your user privileges or operating system settings, you may or may not see the dialog shown in the example below. The installation requires Administrative rights to continue - confirm this request by clicking the 'Continue' button. If a username and password are requested, enter the credentials for an Administrator account. Hit the 'Continue' button and move on to the next step.
  7. Once the OpenVPN Client installation has begun, click the 'Next >' button on the first step to continue.
  8. Read through the terms of use and agree to those terms by clicking the 'I Agree' button at the bottom of the pane, then move on to the next step.
  9. No changes need to be made to the installation options, however you may want to scroll through and confirm that each item is ticked. All available install options will ensure that the tutorial can be successfully completed. Move on to the next step after the 'Next >' button is clicked.
  10. Confirm the contents of the 'Destination Folder' field - in most cases, the default option will suffice. For those with external devices plugged in, double-check to confirm that the installer isn't trying to place the destination directory on your external device. Click the 'Install' button to continue to the next step.
  11. As the the OpenVPN client installs, you may notice a brief pause as the the TAP driver is installed. Notice the 'TAP INSTALL (tap-0901)' label, as shown in the example. If a 'Windows Security' dialog pops up during this portion of the install, simply click the 'Continue' button or enter your login credentials as indicated in step 6. Once the 'TAP DRIVER' installation finishes, the progress bar will inch forward and finally complete. Move on to the next step once further input is required.
  12. Twelve Once all of the required files and components have been successfully installed, the installer application will indicate this status with a 'Completed' label above the progress bar. Move on to the next step by clicking the 'Next >' button. 14
  13. On the last page of the installer, you may untick the checkbox labeled 'Show Readme'. If you'd like to consult the official documentation, feel free to leave the box ticked before finally clicking the 'Finish' button in the bottom-right corner of the panel. Move on once the installer has terminated.
  14. Back on your Desktop, locate the newly created 'OpenVPN GUI' icon, and execute it by right-clicking and selecting the 'Open' item. Alternatively, you may double-click the icon to execute the GUI. You will not immediately see a dialog or new window, however take notice of the new icon in the taskbar in the lower-right corner of your screen. The desktop icon and taskbar icon are similarly styled, however the taskbar icon will have a red shading by default. Once the GUI is running, move on to the next step.
  15. Again, like in the first step, locate the Windows 'Start Menu' button, and click it - then find the 'Search programs and files' field and click into it. Enter 'Downloads' into the search field and click the resulting 'Downloads' item above to continue to the next step.
  16. For this step, the contents of the 'configs.zip' file, obtained previously in step two, will need to be extracted into the OpenVPN configuration directory. If you downloaded the file to a location other than the default 'Downloads' folder, please move to that location to proceed further. Once in view, select the 'configs.zip' file with a single click. Near the top end of the window, under the location and search bar, look for the 'Open' button. Click this button and continue to the next step.
  17. Again, find the tool menu below the search and location fields, and click the button labeled 'Extract all files'. After the resulting dialog appears, move to the next step.
  18. Within the 'Extract Compressed (Zipped) Folders' window, locate the destination folder field - to the right, find the 'Browse' button, and click it to continue.
  19. Within the resulting 'Select a destination' dialog, drop down through the menus until the 'config' directory, under the the 'OpenVPN' folder, is selected. If you chose the default install path during the install process, you may use the example as a guide - if a different install location was selected, your result may differ from the example. Alternatively, the full path, 'C:\Program Files\OpenVPN\config', can be manually entered into the destination field in the previous window. If entering the destination by hand, or via the copy/paste functions, click the 'Cancel' button, enter the destination and continue to the next step. Those who are following the tutorial to the word may click the 'OK' button after the destination has been chosen.
  20. Now back in the previous window, confirm your previous selection in the destination field before continuing. Untick the checkbox labeled 'Show extracted files when complete', and click the 'Extract' button: this action may trigger privilege escalation, read all pop-up dialogs carefully.
  21. In the corresponding 'Destination Folder Access Denied' dialog, click the 'Continue' button.
  22. To confirm this decision, click the second 'Continue' button in the resulting 'Permissions Request' dialog, then move on to the next step.
  23. After the progress bar indicates the completion of the extraction process, point your cursor to the 'OpenVPN GUI' icon in taskbar on the lower-right corner of your desktop. Right-click the 'OpenVPN GUI' icon, and locate the desired server configuration in the resulting context menu. Mouse over the selected config/server so the pop-out menu appears, then locate and click the 'Connect' item to move on to the next step.
  24. Enter your login information into the 'OpenVPN - User Authentication' dialog exactly you provided it to us at sign-up. Our authentication servers are case-sensitive, and a single mis-capitalized letter will result in an error message. If you are unsure that you have the correct credentials, or run into any error messages in any of the following steps, please contact our support team. After you have filled in both fields, click the 'OK' button to continue, and move on to the final step.
  25. Once you have entered your credentials and hit the 'OK' button, you may notice status messages scrolling through the 'OpenVPN Console'. When the secure tunnel is finally established, the console will disappear, and the status indicator shown in the example will appear in your notification area. If any error or warning messages appear, take note of them; look for the 'connected' message above the 'Assigned IP'. Take this opportunity to test the connection by opening your favorite web site or by checking your email. Through the secure OpenVPN tunnel, have the assurance that your online activities are not being monitored by prying eyes.
Windows XP PPTP Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, then navigate your mouse to the 'Control Panel' item and click.
  2. Locate and click on the 'Network and Internet Connections' category.
  3. Under the heading labeled 'or pick a Control Panel icon', click the 'Network Connections' item.
  4. Look for the sidebar on the left-hand side of the resulting panel - click the 'Create a new connection' item to continue.
  5. After the 'New Connection Wizard' appears, click the 'Next' button to continue.
  6. Select the second item in the list, labeled 'Connect to the network at my workplace'. Then click the 'Next' button on the lower-right corner of the panel and move on to the next step.
  7. On this next pane, select the second item, labeled 'Virtual Private Network connection' and click the 'Next' button and move on to the next step.
  8. Give your connection a name in the 'Company Name' field. For our example, we chose to indicate which protocol in use, using 'Privacy Inc (PPTP)'. When finished, click the 'Next' button.
  9. This menu may appear if you have previously configured any other custom connections from the 'Network Connections' pane. If you do not see this panel, please move on to the next step. Otherwise, select the radio button labeled 'Do not dial the initial connection.', then click Next.
  10. For the 'Host name or IP address' field, fill in the Privacy Inc hostname you've selected from our list of available hosts. The address in the example is not valid, and must be replaced with one from our list. Move to the next step after clicking the 'Next' button.
  11. The 'New Connection Wizard' is now complete: if you would like a shortcut to the VPN connection on your desktop, click the check box. Click the 'Finish' and continue to the next step.
  12. Look for the newly configured connection window now in focus, otherwise double-click the connection from the 'Network Connections' pane Open the new VPN connection that you have created. Click Properties.
  13. Confirm that you have correctly typed the VPN server hostname, and click the 'Security' tab to continue.
  14. In the security tab, under the 'Security Options' category, select the radio button next to 'Advanced (custom settings)'. Then, click the 'Settings' button to right and move to the next step.
  15. Verify that the top drop-down box is set to 'Require Encryption (disconnect if server declines)', that the radio button next to 'Allow these protocols' is selected, and finally that the check boxes for 'Challenge Handshake Authentication Protocol (CHAP)' and 'Microsoft CHAP Version 2 (MS-CHAP v2)' are selected. Click the 'OK' button, and move on to the next step
  16. The window shown below may appear following your confirmation of the settings on the previous panel. Click the 'Yes' button to continue.
  17. Locate and select the 'Networking' tab, to the right of the 'Security' tab you selected earlier. Click the drop-down box labeled 'Type of VPN', and mouse or arrow-key down and select the 'Point to Point Tunneling Protocol (PPTP)' option. Deselect the 'File and Printer Sharing for Microsoft Networks' and 'Client for Microsoft Networks' options by clicking on the ticked checkbox. Click the 'OK' button to finalize your settings. Move on to the final step.
  18. You have now completed the Privacy Inc PPTP setup procedure - when the login dialog appears, enter your username and password. You may select the check box next to 'Save this username and password for the following users' if you want to enable that feature. Finally, click the 'Connect' button in the lower-left corner. Record any error messages you may see during the connection process - if you don't see any warnings or errors, and eventually see the success notification, assume all is well. You may now have peace of mind that your online activities are secure from prying eyes. Feel free to contact our support team with any questions or concerns.
Windows XP L2TP Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, then navigate your mouse to the 'Control Panel' item and click.
  2. Locate and click on the 'Network and Internet Connections' category.
  3. Under the heading labeled 'or pick a Control Panel icon', click the 'Network Connections' item.
  4. Look for the sidebar on the left-hand side of the resulting panel - click the 'Create a new connection' item to continue.
  5. After the 'New Connection Wizard' appears, click the 'Next' button to continue.
  6. Select the second item in the list, labeled 'Connect to the network at my workplace'. Then click the 'Next' button on the lower-right corner of the panel and move on to the next step.
  7. On this next pane, select the second item, labeled 'Virtual Private Network connection' and click the 'Next' button and move on to the next step.
  8. Give your connection a name in the 'Company Name' field. For our example, we chose to indicate which protocol in use, using 'Privacy Inc (L2TP)'. When finished, click the 'Next' button.
  9. This menu may appear if you have previously configured any other custom connections from the 'Network Connections' pane. If you do not see this panel, please move on to the next step. Otherwise, select the radio button labeled 'Do not dial the initial connection.', then click Next.
  10. For the 'Host name or IP address' field, fill in the Privacy Inc hostname you've selected from our list of available hosts. The address in the example is not valid, and must be replaced with one from our list. Move to the next step after clicking the 'Next' button.
  11. The 'New Connection Wizard' is now complete: if you would like a shortcut to the VPN connection on your desktop, click the check box. Click the 'Finish' and continue to the next step.
  12. Look for the newly configured connection window now in focus, otherwise double-click the connection from the 'Network Connections' pane Open the new VPN connection that you have created. Click Properties.
  13. Confirm that you have correctly typed the VPN server hostname, and click the 'Security' tab to continue.
  14. In the security tab, under the 'Security Options' category, select the radio button next to 'Advanced (custom settings)'. Then, click the 'Settings' button to right and move to the next step.
  15. Verify that the top drop-down box is set to 'Require Encryption (disconnect if server declines)', that the radio button next to 'Allow these protocols' is selected, and finally that the check boxes for 'Challenge Handshake Authentication Protocol (CHAP)' and 'Microsoft CHAP Version 2 (MS-CHAP v2)' are selected. Click the 'OK' button, and move on to step 16.
  16. The window shown below may appear following your confirmation of the settings on the previous panel. Click the 'Yes' button to continue.
  17. Locate and select the 'Networking' tab, to the right of the 'Security' tab you selected earlier. Click the drop-down box labeled 'Type of VPN', and mouse or arrow-key down to the 'L2TP IPSec VPN' item and select it. Deselect 'File and Printer Sharing for Microsoft Networks' by clicking on the ticked checkbox. Though not indicated in the example, you will also want to untick the checkbox labeled 'Client for Microsoft Networks'. Click the 'OK' button - move on to step 18.
  18. Move back to the 'Security' tab, as done in step 13 - it's the tab directly to the left of the 'Networking' tab. Once the 'Security' tab is in focus, look for the button in the lower-right hand side of the panel labeled 'IPSec Settings...' - look for it above the 'OK' & 'Cancel' buttons. Click the 'IPSec Settings...' button to continue.
  19. Within the resulting dialog, confirm that the radio button labeled 'Use pre-shared key for authentication' is selected, and place your cursor in the corresponding 'Key:' field. Enter 'privacyinc' (without the quotes) as the pre-shared key and then click the 'OK' button below to confirm. Finalize your settings by clicking the 'OK' button once the 'IPSec Settings' dialog has lost visibility.
  20. You have now completed the Privacy Inc L2TP setup procedure - when the login dialog appears, enter your username and password. You may select the check box next to 'Save this username and password for the following users' if you want to enable that feature. Finally, click the 'Connect' button in the lower-left corner. Record any error messages you may see during the connection process - if you don't see any warnings or errors, and eventually see the success notification, assume all is well. You may now have peace of mind that your online activities are secure from prying eyes. Feel free to contact our support team with any questions or concerns.
Windows XP OpenVPN Setup
  1. Click the 'Start' or 'Windows' button in the lower-left hand corner of your screen, click the 'Mozilla Firefox' button as done in the example, or locate your favorite web browser in the 'All Programs' link - hit the 'Enter' key or click your selection to continue.

    **NOTE: This tutorial assumes that Mozilla Firefox is the default web browser - if you are using IE or Chrome, some of these steps may need to be slightly modified depending on how download links are handled.

  2. In the URL bar of your web browser, browse to the Privacy Inc Config Index.Download the config file archive to your hard drive. Remember where you save it (we recommend the default "My Documents/Downloads") - you will need to access this file later.
  3. If you are using Mozilla Firefox with default settings and extensions, you should see the dialog below - confirm the 'Save File' radio button is selected, and click the 'OK' button. If the 'Downloads' progress window appears, click back to the web browser and move on to the next step.
  4. Next, point your web browser to the OpenVPN Community Downloads page. Download and install version 2.3.4. Once you have made your selection, click the appropriate link and move on to the next step.
  5. In the resulting dialog, click the 'Save File' button to continue.
  6. If the 'Downloads' progress window is not already visible, locate the 'Tools' menu button in the right end browser tool bar. Click this button, locate the 'Downloads' item in the resulting context menu, and click to continue.
  7. Start the OpenVPN client installation process by locating the executable file in the 'Downloads' panel you saved earlier. First, click the item to select, then right click to open a context menu. Within this context menu, locate the 'Open' item and click it to continue.
  8. For security reasons, you may be prompted to confirm your decision to run this executable file. Click the 'OK' button to continue.
  9. Depending on your user privileges or operating system settings, you may or may not see the dialog shown in the example. The installation requires Administrative rights to continue - confirm this access request by clicking the 'Run' button. If a username and password are requested, enter the credentials for an Administrator account. Hit the 'Continue' button and move on to the next step.
  10. Once the OpenVPN Client installation has begun, click the 'Next >' button on the first step to continue.
  11. Read through the terms of use and agree to those terms by clicking the 'I Agree' button at the bottom of the pane, then move on to the next step.
  12. No changes need to be made to the installation options, however you may want to scroll through and confirm that each item is ticked. All available install options will ensure that the tutorial can be successfully completed. Move on to the next step after the 'Next >' button is clicked.
  13. Confirm the contents of the 'Destination Folder' field - in most cases, the default option will suffice. For those with external devices plugged in, double-check to confirm that the installer isn't trying to place the destination directory on your external device. Click the 'Install' button to continue to the next step.
  14. As the OpenVPN client installs, you may notice a brief pause as the TAP driver is installed. Notice the 'TAP INSTALL (tap-0901)' label, as shown in the example. If a 'Hardware Installation' dialog pops up during this portion of the install, simply click the 'Continue Anyway' button. Once the 'TAP DRIVER' installation finishes, the progress bar will inch forward and finally complete.
  15. Once all of the required files and components have been successfully installed, the installer application will indicate this status with a 'Completed' label above the progress bar. Move on to the next step by clicking the 'Next >' button.
  16. On the last page of the installer, you may untick the checkbox labeled 'Show Readme'. If you'd like to consult the official documentation, feel free to leave the box ticked before finally clicking the 'Finish' button in the bottom-right corner of the panel. Move on once the installer has terminated.
  17. Back on your Desktop, locate the newly created 'OpenVPN GUI' icon, and execute it by right-clicking and selecting the 'Open' item. Alternatively, you may double-click the icon to execute the GUI. You will not immediately see a dialog or new window, however take notice of the new icon in the taskbar in the lower-right corner of your screen. The desktop icon and taskbar icon are similarly styled, however the taskbar icon will have a red shading by default. Once the GUI is running, move on to the next step.
  18. Now we need to locate those config files we downloaded in step 2 - should your download location differ from ours, please locate your default downloads directory, and move to step 20. As done previously in the first step, locate the Windows 'Start Menu' button, and click it - find the 'My Documents' item and click it.
  19. By default, Firefox saves files to the 'Downloads' folder in the now focused 'My Documents' folder. Locate the 'Downloads' folder, select it, and double-click to continue.
  20. For this step, the contents of the 'configs.zip' file, obtained previously in step two, will need to be extracted into the OpenVPN configuration directory. If you downloaded the file to a location other than the default 'Downloads' folder, please move to that location to proceed further. Once there, open the 'configs.zip' file by double-clicking on it. You will see all of the files within the archive. Move on to the next step.
  21. Click 'Extract all files' in the left-hand column, under the 'Folder Tasks' category.
  22. When the 'Compressed (zipped) Folders Extraction Wizard' opens, click the 'Next >' button - then move to the next step.
  23. Within the 'Extraction Wizard' window, locate the destination folder field. Just below the destination field, find the 'Browse' button, and click it to continue.
  24. Within the resulting 'Select a destination' dialog, drop down through the menus until the 'config' directory, under the 'OpenVPN' folder, is selected. If you chose the default install path during the install process, you may use the example as a guide - if a different install location was selected, your result may differ from the example. Alternatively, the full path, 'C:\Program Files\OpenVPN\config', can be manually entered into the destination field in the previous window. If entering the destination by hand, or via the copy/paste functions, click the 'Cancel' button, enter the destination and continue to the next step. Those who are following the tutorial to the word may click the 'OK' button after the destination has been chosen.
  25. Click the 'Extract' button, and allow the resulting progress bar to finish before taking any further action.
  26. When the task is finished, untick the 'Show extracted files when complete' checkbox, and finally click the 'Finish' button. You may close any remaining dialogs, and move on to the next step.
  27. After the progress bar indicates the completion of the extraction process, point your cursor to the 'OpenVPN GUI' icon in taskbar on the lower-right corner of your desktop. Right-click the 'OpenVPN GUI' icon, and locate the desired server configuration in the resulting context menu. Mouse over the selected config/server so the pop-out menu appears, then locate and click the 'Connect' item to move on to the next step.
  28. Enter your login information into the 'OpenVPN - User Authentication' dialog exactly you provided it to us at sign-up. Our authentication servers are case-sensitive, and a single mis-capitalized letter will result in an error message. If you are unsure that you have the correct credentials, or run into any error messages in any of the following steps, please contact our support team. After you have filled in both fields, click the 'OK' button to continue.
  29. After the login process you may notice status messages scrolling through the 'OpenVPN Console'. If you run into any issues, our support team may request the contents of this window. Move on to the next step to complete the setup process.
  30. When the secure tunnel is finally established, the console will disappear, and the status indicator shown in the example will appear in your notification area. If any error or warning messages appear, take note of them; look for the 'connected' message above the 'Assigned IP'. Take this opportunity to test the connection by opening your favorite web site or by checking your email. Through the secure OpenVPN tunnel, have the assurance that your online activities are not being monitored by prying eyes.

Download Mac OS X (10.6.8+) Automatic Setup

  • Mac OS X 10.6.8 (64-bit build, Intel processor) and higher
  • PowerPC processors or 32-bit builds not supported, please use Tunnelblick configuration below

Manual Setups

Setup Mac OS X or third parties software solutions to use Privacy Inc.

Privacy Inc OSX App (requires 10.6.8+)
  1. After you've downloaded the Privacy Inc Mac client from http://www.privacyinc.com/software/ open the .dmg file from your downloads folder.
  2. The Privacy Inc DMG will open as a new drive on your desktop and the folder containing the application will appear. Drag the application on top of the shortcut to the Applications folder.
  3. Once you've copied the Privacy Inc client open your Applications folder and click on the Privacy Inc application.
  4. You may get a dialogue asking you to verify that you wish to open the application. Click on open to continue.
  5. The Privacy Inc client hooks into kernel-level functions with a 'helper tool'; use your administrative login again at this prompt, and click the 'Install Helper' button to continue.
  6. Now that the helper tool has been installed the first run wizard will guide you through the setup process, click start to begin.
  7. You can choose to have the client remember your Privacy Inc login data. Either select yes and enter your login username and password or select no and continue by clicking on Next.
  8. If you would like to use Privacy Inc when you first login to your computer select yes, otherwise select no and move to the next step.
  9. If you want the client to connect to the VPN servers immediately when the program is launched select yes and choose from the 3 connection options, if you wish to manually connect select no and continue.
  10. Choose your default protocol. You can choose from OpenVPN, L2TP, or PPTP. Once you've selected your default protocol click finish.
  11. Now that the Privacy Inc client is running you can connect to the server of your choice. Highlight the location and server that you wish to connect to by clicking anywhere on that row and click connect.
  12. If you chose to manually enter your login information you must do so now, if you chose to enter and save your information during the wizard process you can skip this step. Fill in both fields, bearing in mind that our authentication system is case-sensitive. Click the 'OK' button to connect, and continue to the next step.
  13. The client will indicate it's current connection status next to the colored icon, below the main logo - the yellow icon indicates an attempted connection is in progress. Move on to the next step once the icon turns green, or if an error message is displayed.
  14. When the status icon turns green, and the prompt beside indicates a 'Connected to...' status, you are now connected to the previously chosen server! All incoming and outgoing network traffic is being encrypted, then relayed through our server. You may confirm connectivity by opening your favorite web browser to http://www.whatismyip.com - your IP has changed to one assigned by our server. Please feel free to contact our support team if you have any trouble, or run into any error messages; otherwise, have peace of mind that your activities are secured from prying eyes!
Mac OS X PPTP Setup
  1. Minimize or suspend any running applications, and activate your main desktop, or 'Finder'. Locate the Apple icon in the upper-left corner of the screen, and continue to the next step.
  2. Click the Apple icon, and in the resulting context menu, locate the 'System Preferences...' item. Click the 'System Preferences...' item and move on to the next step. Alternatively, you may click the 'System Preferences...' icon in your dock to continue.
  3. Within the 'System Preferences' menu, locate the 'Internet & Wireless' category. In this category, locate the 'Network' icon, and click it to move on.
  4. Administrative privileges will be required to progress from this point forward - locate the 'Lock' icon in the lower-left corner of this panel, labeled 'Click the lock to make changes', and click to continue.
  5. When the login dialog appears, enter your username and password in the corresponding fields - if you are unable to proceed beyond this step, and you do not have access to an administrator account, you may need to contact Apple for support. Once you have entered your login details, click the 'OK' button to continue.
  6. Once you have enabled administrative privileges, the 'Lock' icon in the lower-left should now appear to be unlocked. To continue, create a new connection profile by clicking the square '+' (Plus) button just above the 'Lock' icon.
  7. When the resulting dialog appears, look for the 'Interface' drop-down box, and click. In the drop-down context menu, locate, and select the item labeled 'VPN' to continue.
  8. Once you've assigned the interface type, click the second drop-down box that appears below, labeled 'VPN Type'. As this tutorial covers the PPTP protocol, select the 'PPTP' item from the drop-down menu, and move on to the next step.
  9. Finally, enter a descriptive name in the 'Service Name' field below - this field can contain whatever descriptive title meets your needs. Click the 'Create' button to continue.
  10. Once the new connection profile is made, fill in your selected Privacy Inc server address in the 'Server Address' field - when choosing a server to connect to, geographical location may be a concern. Please reference our server list for more details. Fill your username in the 'Account Name' field - remember that our authentication system is case-sensitive, so a single miscapitalized letter in either your username or password will cause your connection to error out. Confirm that the 'Encryption:' drop-down box is set to the default 'Automatic (128 bit or 40 bit)' setting. Finally, locate the 'Authentication Settings...' button, and click to move on.
  11. In the resulting dialog, enter your Privacy Inc password in the 'Password' field. As before, this field is case-sensitive, so double-check against the confirmation email we sent you at sign-up. Click the 'OK' button to continue.
  12. When you return to the previous menu, locate the 'Advanced...' button in the lower-right corner, next to the question mark icon. Click the 'Advanced...' button to continue.
  13. In the 'Advanced' settings pane, locate the 'Session' category. Tick the third checkbox down, labeled 'Send all traffic over VPN connection', then click the 'OK' button in the lower-right corner to continue.
  14. Find and tick the 'Show VPN status in menu bar' checkbox, located to the left of the 'Advanced...' button. Once this checkbox is ticket, you may commit all configuration options by clicking the 'Apply' button in the lower-right corner of the panel.
  15. Test your newly created connection by clicking the 'Connect' button, just below the 'Authentication Settings...' button, and move on to the next step.
  16. As the session to our server opens, watch the 'Status:' indicator at the top of the pane for any error or warning messages. If you are unable to obtain the 'Status: Connected' message, first confirm that you have entered your username and password - if you are still unable to connect, feel free to contact our support team, and include any relevant status messages.
  17. Once the session has successfully connected, look for the 'Status: Connected' message with the 'Connection Time:' and 'IP Address' details below.
  18. For a quick way to access your VPN session, locate the the indicator on the top of the screen - look for the session 'Connect Time:' indicator, and click to open a context menu. From this menu, you quickly start and stop your VPN session without navigating though the 'System Preferences' menu. Click out of the context menu, close the 'System Preferences' menu, and enjoy peace of mind that your online activities aren't being monitored by prying eyes.
Mac OS X L2TP/IPSec Setup
  1. Minimize or suspend any running applications, and activate your main desktop, or 'Finder'. Locate the Apple icon in the upper-left corner of the screen, and continue to the next step.
  2. Click the Apple icon, and in the resulting context menu, locate the 'System Preferences...' item. Click the 'System Preferences...' item and move on to the next step. Alternatively, you may click the 'System Preferences...' icon in your dock to continue.
  3. Within the 'System Preferences' menu, locate the 'Internet & Wireless' category. In this category, locate the 'Network' icon, and click it to move on.
  4. Administrative privileges will be required to progress from this point forward - locate the 'Lock' icon in the lower-left corner of this panel, labeled 'Click the lock to make changes', and click to continue.
  5. When the login dialog appears, enter your username and password in the corresponding fields - if you are unable to proceed beyond this step, and you do not have access to an administrator account, you may need to contact Apple for support. Once you have entered your login details, click the 'OK' button to continue.
  6. Once you have enabled administrative privileges, the 'Lock' icon in the lower-left should now appear to be unlocked. To continue, create a new connection profile by clicking the square '+' (Plus) button just above the 'Lock' icon.
  7. When the resulting dialog appears, look for the 'Interface' drop-down box, and click. In the drop-down context menu, locate, and select the item labeled 'VPN' to continue.
  8. Once you've assigned the interface type, click the second drop-down box that appears below, labeled 'VPN Type'. As this tutorial covers the L2TP protocol, select the 'L2TP over IPSec' item from the drop-down menu, and move on to the next step.
  9. Finally, enter a descriptive name in the 'Service Name' field below - this field can contain whatever descriptive title meets your needs. Click the 'Create' button to continue.
  10. Once the new connection profile is made, fill in your selected Privacy Inc server address in the 'Server Address' field - when choosing a server to connect to, geographical location may be a concern. Please reference our server list for more details. Fill your username in the 'Account Name' field - remember that our authentication system is case-sensitive, so a single miscapitalized letter in either your username or password will cause your connection to error out. Finally, locate the 'Authentication Settings...' button, and click to move on.
  11. In the resulting dialog, enter your Privacy Inc password in the 'Password' field. As before, this field is case-sensitive, so double-check against the confirmation email we sent you at sign-up. In the 'Machine Authentication' category below, confirm that the 'Shared Secret' radio button is selected, and enter the Privacy Inc secret in the corresponding field - our pre-shared key is 'privacyinc', without the quotes. Click the 'OK' button to continue.
  12. When you return to the previous menu, locate the 'Advanced...' button in the lower-right corner, next to the question mark icon. Click the 'Advanced...' button to continue.
  13. In the 'Advanced' settings pane, locate the 'Session' category. Tick the third checkbox down, labeled 'Send all traffic over VPN connection', then click the 'OK' button in the lower-right corner to continue.
  14. Find and tick the 'Show VPN status in menu bar' checkbox, located to the left of the 'Advanced...' button. Once this checkbox is ticket, you may commit all configuration options by clicking the 'Apply' button in the lower-right corner of the panel.
  15. Test your newly created connection by clicking the 'Connect' button, just below the 'Authentication Settings...' button, and move on to the next step.
  16. As the session to our server opens, watch the 'Status:' indicator at the top of the pane for any error or warning messages. If you are unable to obtain the 'Status: Connected' message, first confirm that you have entered your username and password - if you are still unable to connect, feel free to contact our support team, and include any relevant status messages.
  17. Once the session has successfully connected, look for the 'Status: Connected' message with the 'Connection Time:' and 'IP Address' details below.
  18. For a quick way to access your VPN session, locate the the indicator on the top of the screen - look for the session 'Connect Time:' indicator, and click to open a context menu. From this menu, you quickly start and stop your VPN session without navigating though the 'System Preferences' menu. Click out of the context menu, close the 'System Preferences' menu, and enjoy peace of mind that your online activities aren't being monitored by prying eyes.
Mac OS X OpenVPN Setup
  1. Minimize or suspend any running applications, and activate your main desktop, or 'Finder'. Locate the application dock at the bottom of your screen, and activate the 'Safari' icon (or your favorite web browser) to continue to the next step.
  2. Now, open Tunnelblick. Within the Tunnelblick home page, look for the navigation bar, and click the 'Downloads' link. Click on the link for the latest stable release for your specific operating system version. For 10.8 and below currently 3.3.4 and for 10.9 and above currently 3.4Beta28 and continue to the next step.
  3. To begin the download, if you're on 10.8 or lower click the link labeled Tunnelblick_3.3.4.dmg, If you're on 10.9 or higher (Mavericks or Yosemite) click the link labeled Tunnelblick 3.4beta28 look for the 'Downloads' dialog, with the progress indicated below the newly added file. Once the download completes, find the downloaded item in the 'Downloads' dialog, and double-click to continue to the next step.
  4. At this point, the Tunnelblick download should have been mounted as a disk, and the root directory focused in Finder. Next, execute the Tunnelblick installer by clicking the labeled icon below the words, 'Double-click to begin', and move to the next step.
  5. Depending on your system security settings, the dialogs below may appear upon execution of the 'Tunneblick' installer. Confirm your decision to begin the installation by clicking the 'Open' button.
  6. Following your selection, you will be prompted for Administrator credentials - enter the 'Name' and the password associated with that account, then click the 'OK' button to continue to the next step.
  7. When the installer completes, the dialog below featuring the title, 'Installation succeeded'. You may choose to launch the newly installed application by clicking the 'Launch' button. Verify that you want to open the file by clicking the 'Open' button and continue to the next step.
  8. Download the Privacy Inc Mac Tunnelblick configuration file. Simply click on the previous link to start the download. You can also find this download on the Software page Under the Mac OS X Tunnelblick Configuration section. Once the download completes, find the 'Privacy Inc.dmg' item in the 'Downloads' dialog, and double-click to continue to the next step.
  9. Once Privacy Inc loads as a disk drive double click on the drive icon and double click on Privacy Inc-Install.
  10. A dialogue will pop up mentioning that administrator privileges are needed. Click on "OK" and continue to the next step.
  11. You will be asked to enter your system administrator's credentials and password. Once entered click on OK and contune.
  12. If you have previously been using Tunnelblick for other VPN networks you will be prompted to merge those older settings with the new Privacy Inc settings. If you choose not to merge them the previous VPN settings will be lost. If you did not have any previous VPN networks setup within Tunnelblick you will not be presented this dialoge and can move to the next step.
  13. You will get verification that the installation of the configuration files is complete. Click OK and continue to the next step.
  14. Administrative privileges may again be requested, and as before enter in the name and password of your admin account, then click the 'OK' button and move to the next step.
  15. You will now see the Tunnelblick icon at the top right of your screen, click on the icon and select the Privacy Inc location you wish to connect to.
  16. You will again be prompted for credentials, however this time, Privacy Inc credentials are requested by Tunnelblick. Enter your username and password EXACTLY as you provided them during sign-up - if a single letter is miscapitalized, you will receive an error message. If you wish to save your credentials, tick the checkbox labeled 'Save in Keychain'. Once you are finished, click the 'OK' button to continue. You will need to enter these login credentials for each location you wish to connect to
  17. If you have the 'Growl' notification system installed to your Mac, you may see notification messages appear near the Tunnelblick icon in the upper-right corner of your screen. Look for the 'Connected' messages once the tunnel has been successfully initialized. If you noticed any error or warning messages, please record them and contact our support team for further assistance. Verify the connection by checking your email, or by browsing to your favorite website and have assurance that your online activities are shielded from prying eyes. If later on you wish to switch to a different location or disconnect from Privacy Inc simply click on the Tunnelblick icon and select disconnect.
Mac OS X L2TP XML Based Setup
  1. Navigate to the Dock at the bottom of your screen, click the 'Safari' button as done in the example to continue.

    **NOTE: This tutorial assumes that Safari is the default web browser - if you are using Firefox or Chrome, some of these steps may need to be slightly modified depending on how download links are handled.

  2. In the URL bar of your web browser, browse to the Privacy Inc Control Panel and login. If you are already logged in continue to step 3.
  3. Click on the Server List menu option.
  4. Look for a link to the right of the IP List called 'L2TP >>' click on this. The file should download nearly instantly.
  5. To open the configuration file navigate to your downloads folder, select the file and click on it.
  6. Verify that you wish to open the file by clicking on 'Open'.
  7. The Network System Preferences panel will now open.
  8. Select the Configuration that you wish to use at this time from the configuration dropdown. Upon selection the information in the 'Server Address" field will change.
  9. Under the 'Account Name' text field your username should be pre-populated but if not please enter it here.
  10. Click on the 'Authentication Settings' button.
  11. Under the User Authentication section select the password radio button and enter your password. Under the Machine authentication section select the 'Shared Secret' option and enter the Shared Secret that is found on the Server List page of the Privacy Inc Control Panel. Click Ok and move to the next step.
  12. Now back on the 'Network System Preferences' panel click on the 'Advanced' button.
  13. You will be on the 'Options' tab. Verify that all checkboxes under the Session section are selected and change the Disconnect if idle timeout from 10 to 30 minutes. Click ok.
  14. If you wish to have the VPN status to show in the menu bar you can click this checkbox. OPTIONAL
  15. Click on 'Apply' at the bottom right of the Network System Preferences panel.
  16. If the lock icon at the bottom left of the Network Settings Panel is set to locked you will need an administrative password to unlock it. Enter an administrator password and click on 'Ok'. Once these settings have been applied you can click the lock icon to prevent any further changes.
  17. Test your newly created connection by clicking the 'Connect' button, just below the 'Authentication Settings...' button, and move on to the next step.
  18. As the session to our server opens, watch the 'Status:' indicator at the top of the pane for any error or warning messages. If you are unable to obtain the 'Status: Connected' message, first confirm that you have entered your username and password - if you are still unable to connect, feel free to contact our support team, and include any relevant status messages.
  19. Once the session has successfully connected, look for the 'Status: Connected' message with the 'Connection Time:' and 'IP Address' details below.
  20. For a quick way to access your VPN session, locate the the indicator on the top of the screen - look for the session 'Connect Time:' indicator, and click to open a context menu. From this menu, you quickly start and stop your VPN session without navigating though the 'System Preferences' menu. Click out of the context menu, close the 'System Preferences' menu, and enjoy peace of mind that your online activities aren't being monitored by prying eyes.
Mac OS X PPTP XML Based Setup
  1. Navigate to the Dock at the bottom of your screen, click the 'Safari' button as done in the example to continue.

    **NOTE: This tutorial assumes that Safari is the default web browser - if you are using Firefox or Chrome, some of these steps may need to be slightly modified depending on how download links are handled.

  2. In the URL bar of your web browser, browse to the Privacy Inc Control Panel and login. If you are already logged in continue to step 3.
  3. Click on the Server List menu option.
  4. Look for a link to the right of the IP List called 'PPTP >>' click on this. The file should download nearly instantly.
  5. To open the configuration file navigate to your downloads folder, select the file and click on it.
  6. Verify that you wish to open the file by clicking on 'Open'.
  7. The Network System Preferences panel will now open.
  8. Select the Configuration that you wish to use at this time from the configuration dropdown. Upon selection the information in the 'Server Address" field will change.
  9. Under the 'Account Name' text field your username should be pre-populated but if not please enter it here.
  10. Click on the 'Authentication Settings' button.
  11. Under the User Authentication section select the password radio button and enter your password. Click Ok and move to the next step.
  12. Now back on the 'Network System Preferences' panel click on the 'Advanced' button.
  13. You will be on the 'Options' tab. Verify that all checkboxes under the Session section are selected and change the Disconnect if idle timeout from 10 to 30 minutes. Click ok.
  14. OPTIONAL If you wish to have the VPN status to show in the menu bar you can click this checkbox. OPTIONAL
  15. Click on 'Apply' at the bottom right of the Network System Preferences panel.
  16. If the lock icon at the bottom left of the Network Settings Panel is set to locked you will need an administrative password to unlock it. Enter an administrator password and click on 'Ok'. Once these settings have been applied you can click the lock icon to prevent any further changes.
  17. Test your newly created connection by clicking the 'Connect' button, just below the 'Authentication Settings...' button, and move on to the next step.
  18. As the session to our server opens, watch the 'Status:' indicator at the top of the pane for any error or warning messages. If you are unable to obtain the 'Status: Connected' message, first confirm that you have entered your username and password - if you are still unable to connect, feel free to contact our support team, and include any relevant status messages.
  19. Once the session has successfully connected, look for the 'Status: Connected' message with the 'Connection Time:' and 'IP Address' details below.
  20. For a quick way to access your VPN session, locate the the indicator on the top of the screen - look for the session 'Connect Time:' indicator, and click to open a context menu. From this menu, you quickly start and stop your VPN session without navigating though the 'System Preferences' menu. Click out of the context menu, close the 'System Preferences' menu, and enjoy peace of mind that your online activities aren't being monitored by prying eyes.
Mac OS X 10.6.8 and Below Tunnelblick Configuration (Tunnelblick 3.2.3 or higher)

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