Support Center

What is a VPN?

A Virtual Private Network (VPN) is an Internet privacy and encryption tool that should be considered if safeguarding your data or online anonymity is important to you. VPN is an easy privacy tool to use and offers many features that enhance your daily Internet experience.

What does a VPN Do?

It secures your connection and puts you in control of your IP address which in turn: protects your online identity and data, blocks unwanted marketing, keeps you safe at Wi-Fi hotspots, provides a virtual firewall, bypasses Internet censorship restrictions, and shields your company from cyber crime.

How does the Privacy VPN service work?

Privacy VPN creates a secure environment for everyday web use. Before you log onto the net, you just need 1 click to connect to any of our Privacy VPN servers. Once you’re connected to the VPN, it will pass all of your online data (emails, instant messaging, data transfers, online banking and all online browsing) through an encrypted tunnel. This makes it so all 3rd parties, including your ISP (Internet Service Provider); no longer have ANY visibility into your traffic.

Where can I find your software?

It’s very easy to get started with Privacy VPN:

3. Connect in one click to the server of your choice

For more information, refer to visual guides and step-by-step instructions inside the software.

What are the benefits of using Privacy VPN?
  • Avoid surveillance
  • Mask your IP address, location and online activity
  • Direct access to the fastest VPN Network Worldwide
  • Unmetered VPN Bandwidth
  • Unlimited Server Switching
  • OpenVPN, L2TP, and PPTP Protocols
  • 2 Simultaneous VPN Connections
  • 24-7 Customer Support
Will a VPN slow down my internet connection?

Privacy VPN can actually improve your connection because it offers unlimited bandwidth. It is important to keep in mind that the speed of your Internet connection while using a VPN can vary depending on the following factors:

  • Your original/default Internet connection speed
  • The distance between your location and the VPN server you choose to connect to
  • The closer you are to your Privacy VPN server of choice, the faster your Internet connection will be.

Rest assured that Privacy VPN currently offers the fastest growing Tier-1 VPN network in the world. With servers in over 61 countries worldwide, no matter where you are, you'll always be near a Privacy Inc. server.

Can the Privacy VPN service help speed up my online gaming connection?

Yes. Our service can help to speed up your online gaming connection giving you a competitive advantage.

How does Privacy VPN speed up my connection?

Privacy VPN can speed up gaming connections because our routing and transit systems are faster than those used by ISPs. We also don't throttle the way ISPs tend to, you can finally enjoy unlimited bandwidth.

What is the best server for me to connect to for game acceleration?

Given that you'll want to be on our routes as long as possible to get the most benefit, you will want to log into the server that is at the closest point to you, not the closest point to the server you are accessing.

Why is one server faster than another?

Server speed is variable based on the following factors:

  • Your location
  • The location of the website you want to visit
  • The number of people on a server at one time
  • The protocol you are using
  • What routes you or the server take to your requested content

In general, while this isn't always possible, it is always best to connect to a server that is close to you and close to your destination. Also, the OpenVPN protocol adds a layer of overhead that makes it slower than PPTP or L2TP. If the connection is not optimal on one server, try another protocol as this might prove to be a better option for you.

Will my ISP see when I'm connected to Privacy VPN?

All your ISP will see is a secure and encrypted connection to one of our VPN servers. They cannot see the traffic or decipher any of your communication.

How does Privacy VPN protect me from attacks?

In addition to masking your traffic and identity, Privacy VPN includes a NAT Firewall with all paying accounts.

What is a NAT Firewall?

A NAT (Network Address Translation) firewall is a packet filter that helps prevent your computer or mobile device from being exploited by malicious hackers and botnets. When connected to Privacy VPN, you're protected from such attacks because unwanted inbound traffic is blocked.

Is the NAT Firewall included with my Privacy Inc account?

While some VPN providers might charge extra for this feature, Privacy VPN understands the importance of guarding against identity theft, malware and spamming and includes the NAT Firewall at no additional charge.

Do you offer an affiliate service?

Yes, our partnership with Affiliate Groove allows us to offer our affiliates the best commission rates and support system in the industry. Learn more about joining our winning team of marketing, social media and content development professionals while earning cash by visiting Affiliate Privacy Inc partners.

What logs do you keep? Do you monitor my activity?

We do not monitor, record or store logs for any single customer's VPN activity. For complete details visit Privacy Policy - Privacy Inc.

What is included with my Privacy VPN subscription?
  • Award Winning Privacy VPN software
  • 100% Online Security
  • No Logging
  • Wi-Fi Hotspot Protection
  • NAT Firewall
  • Hide Behind 14,000+ IPs
  • 140+ servers in 61 countries.
  • OpenVPN, PPTP, L2TP
  • VOIP Support
  • 7-day Money Back Guarantee
How much does Privacy VPN cost?

We offer 2 different pricing plans. 1 month for $9.95/month, and 1 year for $8.33/month, signup now.

Where are your VPN servers located?

We continuously add servers to expand our VPN reach and currently have servers located in:

  • Albania
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Costa Rica
  • Croatia
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong, China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Kazakhstan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Moldova
  • Netherlands
  • New Zealand
  • Norway
  • Panama
  • Poland
  • Portugal
  • Romania
  • Russia
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovak Republic
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Tunisia
  • Turkey
  • Ukraine
  • United Kingdom
  • United States

See our complete server list.

What is the best server for me to connect to?

Simply decide which location you want to connect to and the IP selection will happen behind the scenes. See our server list.

What is the difference between static and dynamic IP addresses?

A static IP address stays the same every time you connect to the Internet whereas a dynamic IP address changes each time a connection is made.

Are Privacy Inc IP addresses static or dynamic?

Our IP addresses are dynamic. Dynamic IP addresses offer the best anonymity, as your traffic will be spread throughout our thousands of IP addresses instead of one static address.

What is a shared IP address?

Privacy Inc. has shared IP addresses, meaning there can literally be 20 people using 1 IP address (without compromising your own speed and security). A shared IP address makes it nearly impossible to single out any one person's web activity.

What VPN protocols do you offer?

We offer PPTP, L2TP and OpenVPN. For a comprehensive guide to these visit VPN Protocol Comparison.

Is there a limit on the amount of bandwidth/transfer that I can use every month?

Privacy Inc. does not have bandwidth or transfer limitations.

How many computers/mobile devices can I use Privacy Inc on simultaneously?

Privacy Inc. gives you the freedom to roam while maintaining a secure connection. You can install our software on an unlimited number of computers or mobile devices and use 1 OpenVPN connection and 1 other protocol (L2TP or PPTP) connection at the same time.

How do I set up my router to work with Privacy Inc?

We offer walkthrough guides guides for both DD-WRT and Tomato routers. If you don't want to set a router up yourself we partner with FlashRouters and they offer numerous pre-configured routers designed to work with Privacy Inc.

What are the benefits of using an Privacy Inc FlashRouter?

By using a FlashRouter you get secure and anonymous simultaneous connections for devices like Xbox One, PS4, AppleTV and more. Each device gains encryption and a separate IP address from just one Privacy Inc. connection. Visit FlashRouters ? Privacy Inc. to learn more.

Do you offer trial accounts or a trial period?

There are no free accounts available at this time, however we do offer a 7 Day Money Back Guarantee.

What are the details on your 7 Day Money Back Guarantee?

All new accounts are covered by a No Questions Asked, 7 day money back guarantee. To end your Privacy Inc service and obtain a refund follow these following steps. Log in to your control panel, click on the "Subscription" tab, click on the "I wish to cancel my subscription" link, and follow the steps to cancel your account. All requests for refunds MUST be submitted within 7 days of your original order. No refunds will be granted after that period. Please note that not all payment types allow for refunds, if your payment type is one of these your service will terminate at the end of your current subscription period.

How often will I be charged?

How often you will be charged depends on the VPN plan your account is set to. Our 1 month plan is on a 30 day billing cycle. Due to this the actual day of the month that your renewing account will be charged may vary from month to month. And our annual plan, our best value, will renew every year.

How do I cancel the service?

To end your Privacy Inc service follow these following steps. Log in to your control panel, click on the "Subscription" tab, click on "I wish to cancel my subscription", and follow the steps to cancel your account.

Is there any software to install?

If you choose we do offer you a custom built VPN software which makes connecting to and using the Privacy Inc. service much easier compared to manual setup of network connections. However, you are welcome to use your own VPN connection methods and are not obligated to use our software.

Will my traffic still be encrypted if I don't connect to a server?

No, you need to be actively connected to a Privacy Inc server to encrypt and protect your internet connection.

What are the benefits of using the Privacy Inc software over manually setting up a connection?

In addition to having an easy step-by-step walkthrough process, the Privacy Inc software has an auto-reconnect feature. This auto-reconnect process saves you from both the loss of privacy and hassle of having to reconnect to the server in the event of a dropped connection. If your connection is dropped the Privacy Inc software will automatically attempt to reconnect you and protect you from surfing the web in the clear.

Where can I find your software?

You can find our software for PC, Mac, and Android devices here.

What operating systems are compatible?

Privacy Inc currently has application for Windows, Mac, iOS and Android OS. Currently there are no software applications for Linux based operating systems. Users of these operating systems will need to configure their settings manually.

Can I use my smartphone or tablet computer with your VPN?

The Privacy Inc service will work on any device that has support for OpenVPN or PPTP protocols. iPhones, iPads and Android devices are all included.

How do I use the Mac OS X configuration files?

The configuration files for OS X work with a third party program called Tunnelblick.

Can my router connect to the VPN?

It depends on the make/model of your router. We recommend the following routers:

Make Model
Asus RT-N12
Asus RT-N16
D-Link DIR-300 A1/B1
D-Link DIR-320 A1/A2
D-Link DIR-600 B1/B2
Do I need to change any of my firewall settings for the VPN?

You should not need to manually configure any ports or adjust your firewall settings to establish a VPN connection. OpenVPN utilizes port 443 and PPTP uses port 1723; by default these ports are open on most firewalls.

VPN Protocol Comparison:
Protocol Type PPTP L2TP OpenVPN
Background A very basic VPN protocol based on PPP. The PPTP specification does not actually describe encryption or authentication features and relies on the PPP protocol being tunneled to implement security functionality. An advanced protocol which is now the recommended replacement for PPTP where secure data encryption is required. OpenVPN is an advanced open source VPN solution. OpenVPN is now the de-facto standard in the open source networking space, and ituses uses the mature SSL/TLS encryption protocols.
Data Encryption The PPP payload is encrypted using Microsoft's Point-to-Point Encryption protocol (MPPE). MPPE implements the RSA RC4 encryption algorithm with a maximum of 128 bit session keys. The L2TP payload is encrypted using the standardized L2TP protocol. RFC 4835 specifies either the 3DES or AES encryption algorithm for confidentiality. OpenVPN uses the OpenSSL library to provide encryption. OpenSSL supports a number of different cryptographic algorithms such as 3DES, AES, RC5, Blowfish.
Setup All versions of Windows and most other operating systems including mobile platforms have built in support for PPTP. As PPTP only requires a username, password and server address it is incredibly simple to setup and configure. All versions of Windows since 2000/XP and Mac OSX 10.3+ have built in support for L2TP. Most modern mobile platforms such and iOS and Android include built in clients. OpenVPN is not included in any operating system release and requires the installation of client software. Common software installers are very user friendly and installation typically takes less than 5 minutes.
Speed With 128 bit keys, the encryption overhead is less compared to OpenVPN which may make the VPN feel slightly faster than with 256 bit keys although the difference is negligable. L2TP encapsulates data twice making it less efficient and slightly slower than its rivals. When used in its default UDP mode, OpenVPN provides the best performance.
Ports PPTP uses TCP port 1723 and GRE (Protocol 47). PPTP can be easily blocked by restricting the GRE protocol. L2TP uses UDP 500 for the the initial key exchange, protocol 50 for the L2TP encrypted data (ESP), UDP 1701 for the initial L2TP configuration and UDP 4500 for NAT traversal. L2TP is easier to block than OpenVPN due to its reliance on fixed protocols and ports. OpenVPN can be easily configured to run on any port using either UDP or TCP. To easily bypass restrictive firewalls, OpenVPN can be configured to use TCP on port 443 which is indistinguihasble from standard HTTP over SSL making it extremely difficult to block.
Compatibility PPTP is not as realiable, nor does it recover as quickly as OpenVPN over unstable network connections. Minor compatibility issues with the GRE protocol and some routers. L2TP has no major vulnerabilities and is considered extremely secure when used with a secure encryption algorithm such as AES. OpenVPN has no major vulnerabilities and is considered extremely secure when used with a secure encryption algorithm such as AES.
Security The Microsoft implementation of PPTP has serious security vulnerabilities. MSCHAP-v2 is vulnerable to dictionary attack and the RC4 algorithm is subject to a bit-flipping attack. Microsoft strongly recommends upgrading to L2TP where confidentiality is a concern. L2TP has no major vulnerabilities and is considered extremely secure when used with a secure encryption algorithm such as AES. OpenVPN has no major vulnerabilities and is considered extremely secure when used with a secure encryption algorithm such as AES.
  • Windows
  • Mac OSX
  • Linux
  • Apple iOS
  • Windows
  • Mac OSX
  • Linux
  • Windows
  • Mac OSX
  • Linux
Conclusion PPTP is the most widely available VPN protocol including use on DD-WRT routers. It also may be the fastest protocol, however both the availability and speed come at a cost of being less secure. L2TP is an excellent choice but falls slightly short of OpenVPN's high performance and excellent stability. If you are using a mobile device running iOS (iPhone) or Android then it is the best choice as OpenVPN does not currently support these platforms. OpenVPN is the best choice for all users of Windows, Mac OSX and Linux desktops. It is extremely fast, secure and reliable. The only downside is its current lack of support for mobile devices and the requirement to install a 3rd party client.

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